Tickets that already know the machine.
A support desk for the team that also runs the fleet. Open a ticket from an alert or a machine page and the device, the alert and the priority are already filled in.
The basics, done properly
Response targets
First-response targets per priority, visible on every row and in the ticket. Breaching tickets surface in a saved view before they breach.
Device context
Attach a device and the ticket shows its health, last seen, OS and open alerts, live from the RMM. Jump to the machine in one click.
Email updates
Requesters get an email on creation, status change and every reply, with a link back to the ticket in the console.
Categories and saved views
Your categories, a default for new tickets, and views for mine, waiting on me, unassigned, closed this week and breaching.
From alert to ticket
Every alert row and every phone notification has an Open ticket action. The form opens prefilled so the record exists before you start fixing.
Works on a phone
Two-line ticket rows, a full-screen new-ticket form and 44-pixel targets. Triage from the sofa.